Simple Answers for Honest Skincare
We’re here to keep things clear and honest — answering your most common questions about our products, ingredients, and process.
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1. What is tallow, and why is it used in skincare?
Tallow is rendered animal fat, usually from grass-fed cows. It’s rich in vitamins A, D, E, and K, and its fatty acid profile closely matches your skin’s natural oils, making it deeply nourishing and easily absorbed. At The Local Family, we use only 100% grass-fed, pasture-raised tallow for the purest, most natural care possible..
2. Is tallow safe for all skin types?
Yes! Tallow is non-comedogenic (it won’t clog pores) and works well for dry, sensitive, acne-prone, and even eczema-prone skin. It’s gentle enough for all ages — even infants. As with any new product, we always recommend a quick patch test before first use.
3. Does tallow have a scent?
Pure, high-quality tallow has a mild, natural scent that fades after application. Our scented versions include organic essential oils for a subtle, pleasant aroma. You can view details and disclaimers on each product page.
4. Is your tallow grass-fed and sustainably sourced?
Yes. Our tallow comes from 100% grass-fed, grass-finished, pasture-raised cattle from trusted local farms. This ensures purity, ethical sourcing, and the highest nutrient quality in every batch.
5. How long does tallow balm last, and how should I store it?
Tallow has a naturally long shelf life — up to 12 months when stored in a cool, dry place away from direct sunlight. For even longer freshness (about 18–24 months) when you refrigerate it.
6. What is your return or refund policy?
We accept returns or exchanges within 30 days of purchase if the product is unopened and in its original condition. Because of the nature of skincare, opened items can’t be returned.
7. Do you offer discounts or loyalty rewards?
Yes! We occasionally run promotions and offer exclusive discounts to our email subscribers. A loyalty program isn’t available yet, but we’ll announce it as soon as it launches.
8. How long will my order take to ship?
All orders are handcrafted and made to order. We typically process them within 3–5 business days and ship via USPS. Delivery times vary by location.
9. Do you offer international shipping?
Not yet — we currently ship within the U.S. only. Expanding to international shipping is something we’re working toward for the future.
10. Are your products handmade or mass-produced?
Every product is handcrafted in small batches to ensure freshness, consistency, and care. We believe that good things take time — and every jar reflects that.